Overview

Scorebuddy is a complete Call Centre Quality Assurance (QA) Platform that improves customer and agent experience. Our easy-to-use QA solution empowers businesses to improve both customer satisfaction and customer service agent performance through targeted feedback, customizable scorecards and actionable insights. Scorebuddy helps customer-centric organizations deliver consistently high-quality service, reduce training gaps, and drive better business outcomes. Trusted by top global brands, we are committed to making QA simple, flexible, and impactful. Transform your contact center with Scorebuddy, where customer experience and employee engagement come together to create lasting success.