Overview

During the pandemic, we had to urgently transfer everything online, including customer support. It was stressful: no one understood how to build a process so that it was both effective and cost-effective. I literally hung out on the Internet looking for advice. And eventually I came across the article https://www.twine.net/blog/how-to-build-a-remote-support-team-and-save-money/. It gave structure, logic, tools. I especially liked the advice on selecting specialists and distributing tasks. Thanks to this information, we not only survived a difficult period, but also left the remote model forever - it really works better.