Pitch Black
Great results with Google Ads
The team at Pitch Black were upfront about pricing and what results to expect from the start. They kept us updated regularly and the reporting made it easy to see exactly where our budget was going and how the campaigns were performing. Very few but communication and actions was always clear so it never caused any real issues.
Overall Feedback:
Reports were clear, no marketing jargon designed to make us nod thoughtfully. Honest updates, and a straightforward explanation of what was working, what wasn’t, and what they were doing about it. Within a few months, the Pitch Black team rebuilt our account from the ground up, and suddenly we had a steady flow of genuine enquiries at a very manageable cost per lead. They also took the time to understand our business instead of dropping us into a one-size-fits-all campaign template. Keyword research was eye opening and we learned a lot about our own business as well. I'd happily recommend Pitch Black.- hired for: Google Ads Management
- hired in: 2026
Fantastic team, clear process, and great value.
We brought Pitch Black on just hoping they’d keep the momentum going on an already solid Google Ads account. But within four months, our conversion rate jumped 20%. They really know how to squeeze actual performance out of a budget without just throwing more money at ads. Seeing real savings on top of better results was an awesome bonus. Couldn't recommend them enough if you want an agency that actually delivers! Nothing comes to mind. They over-delivered on what they promised.
Overall Feedback:
Pitch Black is easily one of the best partners we’ve worked with, regardless of cost. They’re super transparent about what to expect, keep the lines of communication open, and execute without fluff. Having them throw in a free landing page was a really nice touch that added immediate value. If you appreciate smooth communication and an agency that actually does what they say they will, you'll love working with them.- hired for: Google Ads Management
- hired in: 2026
Great Customer Service & Excellent Results
I switched providers because I had to cut costs. I was expecting them to at least maintain the results - this was already an account with serious work done to it, so I wasn't expecting any miracles. However, in just three months, they managed to improve the conversion rate by 25%, and I was getting more work in. After another two months, there was further improvement. It was great to see that someone actually cares and wants to constantly push the limits (even though they don't work on commission). Everything was perfect. From the start I had nothing to complain about.
Overall Feedback:
Great service regardless of the price - they still manage my account and I don't think this will change in the future.- hired for: Google Ads Management
- hired in: 2026
Straightforward and results focused. The lead quality shift was noticeable.
Communication paired with actually seeing results from it. They'd flag changes before we even noticed something was off, explain the reasoning, then we'd see it reflected in the enquiries coming through. It wasn't just reporting for the sake of reporting. Made the whole thing feel less like we'd handed it off and hoped for the best. Honestly, hard to think of much. If anything, the first couple of weeks felt a bit slow, we were keen to see enquiries straight away. But looking back, that time was them getting the targeting right rather than just switching it on and hoping. So it worked out, just took a bit of patience at the start.
Overall Feedback:
Honestly, before we started with Pitch Black I wasn't sure Google Ads would even work. We'd heard mixed things. But once we sat down with the team, they actually asked about our practice areas first, which client types we wanted more of, what wasn't working. That part felt different from other agencies we'd spoken to. The campaign went live and within a couple of weeks we noticed the enquiries were more on point. Not just more volume, but people actually asking about the services we handle. Communication has been good too, they check in, explain what's changing and why, no jargon-heavy reports we can't make sense of. Still early days in some ways, but the shift in lead quality alone has made the whole thing feel worthwhile.- hired for: SEO
- hired in: 2026